Privacy Policy
Eyekiller Ltd is based at 8 Dufferin Court, Bangor. This privacy policy explains how we use any personal information we collect about you when you
use this website.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services on our website. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information can be collected using cookies, further information about this is detailed below.
The personal data collected when you submit a form to us for processing is:
- First Name
- Last Name
- Email Address
- Phone Number
- Details of Enquiry
How will we use the information about you?
We collect information about you to process your enquiry, manage your account and, if you consent, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. If you consent, we shall pass on your personal information to our group of companies so that they may offer you their products and services. Eyekiller will not share your information with companies outside the organisation except where required to mailing list providers as detailed below.
In processing orders, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Information provided for marketing purposes will be retained and regular consent will be sought to continue providing you with this service. You have the right to unsubscribe and have your data deleted at any time as defined at the end of this policy.
Personal data including first name, last name, email address, access requirements and dietary preferences may be required for attending our events, failure to provide information in these cases may limit the ability of the organisation to run an event. Information relating to events will be anonymised 1 year from event completion. Anonymised data may be retained to assist with planning future events.
No automated decision making or processing takes place.
Additional Processors
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists for example). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages.
Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Our EMS (email marketing service) and other providers including their privacy policies are listed below:
| Provider | Link to Privacy Policy |
|---|---|
| Mailchimp | https://mailchimp.com/legal/privacy/ |
| Survey Monkey | https://www.surveymonkey.com/mp/legal/privacy-policy/ |
| GotoWebinar/GotoMeeting | https://www.logmeininc.com/legal/privacy |
| GotoWebinar/GotoMeeting | https://privacy.google.com/businesses/compliance/ |
| FullStory | https://www.fullstory.com/legal/privacy/ |
| Facebook pixel | https://www.facebook.com/business/gdpr |
Consenting to receiving our mailouts requires us to send email addresses and names to these providers which can be based outside of the EU.
Marketing
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Retail Group.
If you no longer wish to be contacted for marketing purposes, please email us at [email protected] to have your data deleted.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected] or write to us at our registered address above. We reserve the right to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.
We also reserve the right to charge a reasonable fee to comply with requests for further copies of the same information. This does not mean that we are able to charge for all subsequent access requests.
The fee will be based on the administrative cost of providing the information.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout
Strictly Necessary Cookies
| Cookie Name | Description | Duration |
| CRAFT_CSRF_TOKEN | This cookie is used by Cloudflare to identify trusted web traffic. | Session Cookie |
Performance Cookies
| Cookie Name | Description | Duration |
| _hjAbsoluteSessionInProgress | This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. | Session Cookie |
| _hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | Session Cookie |
| _ga | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga | 730 Days |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 365 Days |
| _hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. | Session Cookie |
| _gid | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid | 1 Day |
| _hjFirstSeen | Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time. | Session Cookie |
| _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | Session Cookie |
| _ga_BSWPRHJ2RG | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga | 730 Days |
Functional Cookies
| Cookie Name | Description | Duration |
| vuid | Vimeo cookie for tracking video views. | 730 Days |
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 15 th May 2018
Please contact us if you have any questions about our privacy policy or information we hold about you:
- by email to [email protected]
- Eyekiller Ltd, 8 Dufferin Court, Bangor
Complaints
If you feel that your personal data has been misused you have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner’s Officer. in the Republic of Ireland this is the Data Protection Commissioner.